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Thursday, August 24 • 9:15am - 10:15am
IT Service Management in the new Cloud era

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Sam and Lee will discuss and show how the latest evolution of cloud technologies are affecting IT Service Management. This will include demonstrations of real-world application from process engineering to actual implementation using Microsoft and 3rd Party products on cloud platforms. We'll discuss how new advancements in consumer and enterprise cloud technology are affecting ITSM Processes and technology, enabling a new age of process improvement and automation.

Speakers
avatar for Lee Berg

Lee Berg

Microsoft MVP, STEALTHbits
Lee is a Microsoft MVP in Cloud and Datacenter Management and a Techincal Product Manager for STEALTHbits Technologies. When Lee is now building CyberSecurity Monitoring Software in his day-job, He is active in managing and presenting at user groups, meetups, and conferences around... Read More →
avatar for Samuel Erskine

Samuel Erskine

Senior Manager, Deloitte
Samuel Erskine has over 20 years' experience in the IT industry and is currently a Cloud and Data Center  specialist, trainer and author , focused on Systems management and MS Cloud technologies. Sam is the content designer and lead author of three Microsoft System Center Cookbooks... Read More →


Thursday August 24, 2017 9:15am - 10:15am
B05-B06 bcc Berlin Congress Center