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Thursday, August 24 • 9:15am - 10:15am
IT Service Management in the new Cloud era

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Sam and Lee will discuss and show how the latest evolution of cloud technologies are affecting IT Service Management. This will include demonstrations of real-world application from process engineering to actual implementation using Microsoft and 3rd Party products on cloud platforms. We'll discuss how new advancements in consumer and enterprise cloud technology are affecting ITSM Processes and technology, enabling a new age of process improvement and automation.

avatar for Lee Berg

Lee Berg

Consultant, Concurrency
Lee is a Systems Engineer at Concurrency. He is very active in managing and presenting at local user groups, conferences, and around the world. Lee is focused on Automation, Monitoring, and IoT using various Microsoft cloud services. Lee is a Microsoft MVP in Cloud and Datacenter... Read More →
avatar for Samuel Erskine

Samuel Erskine

Sr Technical Specialist, Cloud and Data Center MVP
Sam Erskine is a Systems Management Sr Technical specialist and trainer , focused on System Center and MS Cloud technologies. Sam is the content designer and lead author of three Microsoft System Center Cookbooks and coauthor of two System Center Unleashed books. He’s also a... Read More →

Thursday August 24, 2017 9:15am - 10:15am
B05-B06 bcc Berlin Congress Center